We are unable to issue refunds for tours or events if a customer is unable to attend.

We are happy to offer a transfer of tickets to a suitable alternative date or time if a customer is unable to attend, subject to availability.

Customers will be eligible for a full refund if the Charterhouse cancels a tour or event, or reschedules it to an inconvenient time.

Please ask at the reception desk, contact tours@thecharterhouse.org, or call 0203 818 8873 for more information.

On completion of your order, you will be emailed a DigiTicket containing a QR code and booking reference number.  Present this ticket on arrival or make a note of the reference number.

You are welcome to purchase a ticket at the reception desk on the day, subject to availability. We recommend booking in advance to avoid disappointment.

You do not need a PayPal account to book online. If you’re having difficulty booking, please call us or email us with the tickets you’d like and we’ll be happy to help. Booking via a computer rather than a phone or tablet may also help.