The Charterhouse Ticket Portal

FAQs / Help

Do you issue refunds for tours and events?

No, we regret we are unable to issue refunds for tours or events booked online.  Please ask at the reception desk.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a QR code and booking reference number.  Present this ticket on arrival or make a note of the reference number.

Can I purchase a ticket in person on the day?

You are welcome to purchase a ticket at the reception desk on the day, subject to availability. We recommend booking in advance to avoid disappointment,