Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Charterhouse and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets.

Cancellations

We are unable to issue refunds for tours or events if a customer is unable to attend.

We are happy to offer a transfer of tickets to a suitable alternative date or time if a customer is unable to attend, subject to availability.

Customers will be eligible for a full refund if the Charterhouse cancels a tour or event, or reschedules it to an inconvenient time.

Please ask at the reception desk, contact tours@thecharterhouse.org, or call 0203 818 8873 for more information.

Resale of tickets

No ticket may be resold commercially or for profit. The Charterhouse reserves the right to void unauthorised resold tickets and to refuse entry to the ticketholder.

Private exchange of tickets is permitted for up to face value. The original ticket holder should contact the Charterhouse via tours@thecharterhouse.org or 0203 818 8873 to confirm the transfer to a new ticketholder.  

Online Booking

Once purchased, online tickets may not be used in conjunction with any other offer.

On arrival, please present your Digitickets QR code or booking reference.

Prices are correct at time of publication and are subject to change without notification.