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Accessibility Statement


This accessibility statement applies to content published on thecharterhouse.digitickets.co.uk.

This website is run by The Charterhouse. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot navigate most of the website using speech recognition software
  • You cannot modify the line height or spacing of text
  • You cannot skip to the main content when using a screen reader
  • Some of the availability calendar will be difficult to read if you’re visually impaired

Feedback and contact information

Email: museum@thecharterhouse.org

Phone: 020 3818 8873

Address: The Charterhouse, Charterhouse Square, London, GB, EC1M 6AN

We’ll consider your request and get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email museum@thecharterhouse.org with your contact details and a summary of the issue you have come across.

Enforcement procedure

The below is for UK clients, excluding those in Northern Ireland.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The below is for Northern Ireland clients.

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

To find out more, our contact details are below:

Email: museum@thecharterhouse.org

Phone: 020 3818 8873

Address: The Charterhouse, Charterhouse Square, London, GB, EC1M 6AN

Technical information about this website’s accessibility

The Charterhouse is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • Where it fails the success criteria
  • Planned dates for when issues will be fixed

The colours that are used for the calendar key which is on the availability page. This fails WCAG 1.4.11 AA (Non-text Contrast). We plan to fix this by January 2021.

Focused links and buttons aren’t visible. This fails WCAG 1.4.11 AA (Non-text Contrast) and 2.4.7 AA (Focus Visible). We plan to fix this by January 2021.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

When deciding on which pages to test we went through each page individually and highlighted each section where we needed to make improvements.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 17 September 2020. It was last updated on 17 September 2020.